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Shipping and Delivery

Order Processing Time

Our office hours are Monday to Friday, from 9am until 5pm (UK time). However we are always available via email, and will endeavour to respond to all customer enquiries as quickly as possible.

Your order will normally be dispatched within one working day. Orders placed after 2pm on weekdays, and orders placed during weekends and UK bank holidays will be processed on the next working day.

If your order contains an item on pre-order, we will send everything together in one shipment once all items are in stock. However exceptions can be made in special circumstances, so please email us at or call us on +44 (0)114 321 7000 and we will be happy to help.

Exceptions include larger items such as furniture, and some of our wallpaper from France and Sweden. These items are sent via a special courier service, and the process is outlined below.

Mainland UK

All orders are sent fully tracked. We usually use Royal Mail and send on Royal Mail 48 Tracked service (delivery within 3-5 working days*). We offer free standard delivery on all orders over £75.

Otherwise, delivery costs and timescales are as follows:

UK Standard Delivery: £3.95

Unfortunately we do not currently offer UK Express Delivery, however if you need your item urgently, please contact us and we will always do our best to help!

*Excludes large furniture and some wallpaper items. The standard delivery time for furniture items is 5-10 working days (see below). We will contact you by email with a more specific delivery date after we receive your order. 

Scottish Highlands and Islands, Northern Ireland, Isle of Man and Channel Islands

Unless your parcel contains a very large item, delivery is charged at the same rates as Mainland UK.

Large furniture items are normally delivered within 5-10 working days, and we may require you to contact us separately for a delivery quote.

Large Furniture Items

If you place an order for furniture items by Vipack (including our coloured metal beds and house/den beds), the delivery time is stated on our product pages. We import this furniture once a month from Belgium, and deliver to you immediately upon arrival in our UK warehouse using our specialist furniture courier. Please do not worry about any import costs - we handle all of these, and delivery to you is completely free of charge. For this reason it is difficult to accept returns.

For furniture items by Oeuf, you will be contacted by our supplier’s delivery company within 2-5 working days who will book in a day of delivery that is convenient for you. For Oeuf items, it may be possible to specify a timeslot for a small additional charge. Your items will be delivered to the room of your choice, including upstairs if you need.

For certain smaller furniture items by Oeuf, it is possible to deliver via TNT more quickly, however in this case the courier is able to deliver to a ground floor front door only. If you order a mix of large and small furniture items by Oeuf, they will be sent together via our delivery company within 5-10 working days.

***IMPORTANT*** If any of the outer packaging arrives damaged, you should either decline the delivery altogether OR accept the delivery but ensure that the damage is noted on the delivery note. In both cases, please contact us by email as soon as possible after delivery to notify us of the damage. Please ensure that you keep all packaging until the issue is resolved.


Our wallpaper by Lilipinso (France) and Majvillan (Sweden) is imported to order by DHL. Delivery is free of charge via DHL, and all import costs are handled by us. For this reason, unfortunately we cannot accept returns.

International Destinations

Unfortunately, we no longer offer international shipping.

Correct Delivery Information

Please ensure that you supply your full name and correct delivery address (including postal code). Unfortunately we can not be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.

In the unlikely event of your order not arriving at its destination in spite of correct delivery information being provided at checkout (within 10 days for UK deliveries), please contact us in writing at


If there is no one available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

If you do not re-arrange delivery or collect the products from a local depot as specified we may charge you for storage costs and any further delivery costs that are associated with the delivery. If we are unable to contact you to re-arrange delivery or collection we may cancel your order. In this case we will only be able to offer a full refund if the products are returned to us in perfect saleable condition. Where applicable and return delivery charges apply, we will deduct the cost of returning the goods to us from your refund. In this instance original postage and delivery charges are non-refundable.

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